+1-480-418-5011 (2024)

FAQs

Can I speak to a human at DHL? ›

Our Customer team is available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.

(800) 225-5345

DHL / Customer service

DHL Express: A 10 digit numeric beginning with 000, JJD01, JJD00, JVGL or a similar variation. DHL Parcel: 10 digital numeric, starting with 3S, JVGL or JJD. DHL eCommerce: Varies from 10 to 39 characters and starts with GM, LX, RX, or up to five letters. DHL Global Forwarding: Comes a few formats.

At DHL Express, it should mean that the package has arrived at the delivery terminal, which means the terminal closest to the delivery destination. The package should typically show a delivery scan or attempted delivery within the same day or the next day.

Who should I contact if I have not received my parcel? Firstly, please contact our Customer Service team. If our team have not been able to resolve this for you, please contact the sender of your parcel.

All undeliverable Shipments will be returned to the DHL eCommerce facility for customer identification and return service preference.

What can I do? In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.

Customers have praised DHL for its timely delivery, efficient tracking system, and friendly customer service representatives. However, there are also some negative reviews, citing issues with delivery delays and poor communication. On the other hand, FedEx also has a reputation for good customer service.

Our Customer Services team are available to help you Monday to Friday 7am - 8pm, Saturday 8am - 6pm. Call our Customer Services team on 02476 937 770. You will need to enter your shipment number.

Domestic Shipping Services. Through our expedited shipping process and Workshare partnership with the United States Postal Service (USPS), your business benefits from network reliability, postal expertise and multiple service levels that balance speed and cost-effectively. Across the U.S.

Why won't my DHL tracking number work? ›

Why is my tracking number/ID not working? Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

You can easily track your shipment online with DHL tracking tool – you'll know exactly where your DHL parcel is and when it's arriving. All you need is your shipment number. By entering the recipient's postal code, you'll see the sender and the recipient.

You can easily track your shipment online with our track & trace tool – you'll know exactly where your parcel is and when it's arriving. All you need to do, is enter your shipment number and postal code. Did you get a notification about a parcel that's on its way to you?

If you are expecting a shipment and it is for a ServicePoint, you will receive an email with the ServicePoint name where you can pick up your shipment as well as our partner's opening hours.

If you won't be home for awhile, you can request DHL Express to hold your shipment for up to 30 days.

Yes. Your shipment may be collected by someone else at a ServicePoint, as long as it is accompanied by a duly completed authorization and includes a copy of the Identity document of the person authorizing the collection of your shipment.

Customer collection

Your customers can collect parcels from their local DHL eCommerce UK depot at a time which is convenient for them. When your parcel has been delivered to the depot, your customer will receive an email letting them know it's ready to collect.

Access live tracking

Click on the live tracking link, enter your postcode and track the location of your shipment in real time. You can also find live tracking in the Post & DHL app.